Refund & Returns Policy

At premiumstyle.pk, customer satisfaction is very important to us. This Refund & Returns Policy explains the terms under which products purchased from our website may be returned, exchanged, or refunded. By placing an order on premiumstyle.pk, you agree to the terms outlined below.

1. Scope of This Policy

This policy applies to all purchases made through premiumstyle.pk. It should be read in conjunction with our Terms & Conditions and Privacy Policy. We reserve the right to update or modify this policy at any time without prior notice.

2. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product received is damaged, defective, or faulty.

  • The product received is incorrect or does not match the item ordered.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of receiving the product.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • Original packaging, tags, labels, and invoices must be included.

  • Products showing signs of use, damage caused by the customer, or alteration will not be accepted.

3. Non‑Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Customized, personalized, or made‑to‑order products.

  • Items purchased on sale, clearance, or promotional offers.

  • Gift cards or vouchers (if applicable).

  • Items damaged due to misuse, negligence, or improper care.

4. Return Request Process

To initiate a return or exchange:

  1. Contact our customer support team through the official contact details available on premiumstyle.pk.

  2. Provide your order number, reason for return, and clear images or videos (if the item is damaged or incorrect).

  3. Our team will review your request and respond within 2–3 business days.

  4. Once approved, return instructions will be shared with you.

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

  • We recommend using a traceable courier service, as premiumstyle.pk is not responsible for lost or damaged return shipments.

  • Returned items must be securely packed to avoid damage during transit.

6. Inspection & Approval

  • All returned products are subject to inspection upon receipt.

  • If the product meets the return eligibility criteria, the return will be approved.

  • If the product fails inspection, it will be sent back to the customer, and no refund or exchange will be issued.

7. Refund Policy

Once a return is approved:

  • Refunds will be processed within 7–10 business days.

  • Refunds will be issued using the original payment method, where possible.

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

  • Shipping charges, handling fees, and COD charges are non‑refundable unless the return is due to our mistake.

8. Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, a refund or store credit may be offered instead.

  • Exchanges can only be processed once per order.

9. Late or Missing Refunds

If you have not received your refund within the stated time:

  • Check with your bank or payment provider first.

  • Contact our customer support team with your order details.

  • Processing delays caused by banks or payment gateways are beyond our control.

10. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery.

  • Provide clear photos or videos as proof.

  • Do not dispose of the item or packaging until the issue is resolved.

Failure to report within the specified time may result in rejection of the claim.

11. Order Cancellation & Refunds

  • Orders can only be canceled before they are processed or shipped.

  • Once shipped, the order cannot be canceled and will be treated under the return policy.

  • Refunds for canceled orders (if approved) will be processed as per our refund timelines.

12. Force Majeure

We are not responsible for delays or failures in processing returns or refunds due to circumstances beyond our control, including but not limited to natural disasters, courier disruptions, strikes, or government restrictions.

13. Policy Abuse

We reserve the right to refuse returns, refunds, or exchanges if we detect misuse or abuse of this policy, including excessive or fraudulent return requests.

14. Changes to This Policy

premiumstyle.pk reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on the website.

15. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact our customer support team through the official contact information available on premiumstyle.pk.